Simply browse our catalog, add items to your cart, and proceed to checkout to complete your purchase.
What exactly happens after ordering?
The products which are “In Stock” on the website will be shipped on the same day if the order is placed before 3 pm. If we receive the order after 5 pm, we will ship it on the next day based on the product’s availability
What shipping options are available for my order?
We offer standard and expedited shipping to ensure timely delivery to your location.
What are the payments terms.
We accept COD (Cash on Delivery) and Bank Transfers for orders placed from within the UAE. Bank Transfer should be done for the orders placed from the locations that are outside of the UAE.
Can I track my order after purchase?
Yes, once your order ships, you will receive a tracking number to monitor its progress.
What is your return policy for items purchased?
We accept returns within 15 days if products are unused and in original packaging.
Delivery charges for orders from the Online Shop?
we do collect a nominal delivery charge of AED 35. Same day express delivery also available for Dubai, Sharjah and Ajman. Express delivery charges will be 150AED.
How long will delivery take?
xrefurbished.com delivers the products within the duration 1 to 2 working days. Deliveries will only be processed during business working days, and please note that public holidays and Friday will be counted as non-working days
What should I do if I receive a damaged or wrong product?
To return your product, you should mail us with your product detail to: info@xrefurbished.com. We only replace items if they are defective or damaged, or if you we send wrong product by mistake. If you need to exchange it for the same item, send us an email at info@xrefurbished.com and send your item back to
Address : Al Sadeeq Al Wafi Elect Devices Trading L.L.C. Branch 1, Industrial area 2 – Sharjah, UAE.
Can I change or cancel my order?
We only replace or change the items if they are defective, damaged or dead or arrival. If you need to exchange it for the same item, send us an email at info@xrefurbished.com and send your item back to our address at Address : Al Sadeeq Al Wafi Elect Devices Trading L.L.C. Branch 1, Industrial area 2 – Sharjah, UAE.
What warranty options are available?
For refurbished Laptops and all of our products, we provide three-months warranty, that is covering most parts, with exceptions for burn and physical damage
How should I contact if I have any queries?
We’re always here to help and assist you with any queries you may have. If you have any questions or concerns about your order, products, or anything related to our website, you can contact us through the following methods:
Contact Form: You can fill out the contact form on our website, which is a simple and convenient way to reach out to us. You’ll need to provide your name, email address, and your message or query. We’ll get back to you as soon as possible.
Live Chat: We also have a chat option on our website, where you can chat with one of our customer service representatives in real-time.
WhatsApp Us: We also have WhatsApp chat option on our website. This is a great option if you need immediate assistance and prefer a quick response.
Email: You can also email us at info@serverstock.ae. This is a great option if you prefer to communicate through email or if you have a detailed query that you’d like to send in writing.
No matter which method you choose to contact us, we’re committed to providing you with the best customer service experience possible. Our team will do our best to answer your queries in a timely and helpful manner, and we’ll work with you to resolve any issues or concerns you may have.
